How to navigate Showell Analytics

With Analytics you can identify trends on content usage, user activity and group performance in the past days, weeks, months or years.

How to access your account's analytics

  • Open Showell Admin
  • On the top menu bar, click Analytics

  • Choose the Analytics you would like to view:
    💡
    Click on one of the links below for a more in-depth overview of each analytics page and find out their benefits!
    • Overview: Here you'll find you a general summary of the current ongoing activity
    • Content: This gives you insights on document views, popular document types and search terms.
    • User: for insights on total and individual user activity
    • Group: for comparisons between various user groups 
    • Share: Gives an overview of what your users have been sharing and how long documents have been viewed or opened
      ➡️Users can also find their own Share Analytics using the Showell App!
    • Events: Provides information on the popularity of different Showell features

 

💡Note:

  • It takes 15 to 30 minutes before share analytics data is available.
  • It takes 2 to 4 hours before other analytics data becomes available.

🔔Analytics terminology:

  • Active user: An active user is a user that has logged in at least once during the selected time frame.
  • Session: A session is a single usage session of the Showell app. A session starts when the app is opened and ends when the user logs out. If the app is open for a longer time, a new session starts every 3 hours. 
  • Sessions: Total amount of individual sessions. 
  • Time spent: Total duration of sessions. 
  • Shares: Total amount of documents the user has shared from the app. 
  • Views: Total amount of document views. Does not take into account individual slides.
  • Trend: Shows a positive or a negative trend compared to an average month. An average month is calculated based on data from the previous six months.
  • Share downloads: Total amount of shared documents that have been downloaded by the recipient. 
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