Gain actionable insights into your Share's recipients' activity and engagement directly within Showell
Who is this for?
👤 Users and Administrators
👁️🗨️ Available for all subscription plans
In this article
Why analyze your Shared content
Why analyze your Shared content
Share analytics provides valuable tracking information that helps you gauge the level of interest your prospects and customers have in the content you share. By identifying the most engaging content, you can focus your efforts on what truly matters and tailor your follow-ups effectively. Analyzing how potential buyers interact with your shared content allows you to refine and customize your Digital Sales Rooms (Share Links) for maximum impact.
With Share analytics, you can:
- Identify who has viewed your Share
- Determine when they viewed it
- Track which files and individual pages have been viewed and/or downloaded
- Determine how much time viewers spent on each file or page
- Use timeline views to filter engagement data by date range or specific visitors
Advanced recommendations takes this a step further by offering actionable insights:
- Visitor Engagement Insights: Identify your most engaged visitors and understand which files resonate the most (or least)
- Receive smart suggestions, such as extending the expiration date of a DSR or disabling file downloads for better security and engagement
This rich data helps you:
- Prioritize high-value prospects by focusing on the most engaged viewers
- Optimize your content based on what resonates with your customers/prospects
- Time your follow-ups effectively
- Evaluate the success of your Digital Sales Rooms (Share Links) and refine your strategies to improve outcomes
By leveraging Share analytics and recommendations, you can make data-driven decisions that enhance your sales process, follow-up strategy and drive better results.
Discover your Shares' Analytics
1. Open the Showell App and click 'Shares' from the side menu >
- Open a Share, and navigate to the 'Analytics'-tab
- OR, Click the Analytics in the 'Activity' column from the Share you would like to view its analytics.
- OR, Click the '3 dots' next to a share > Analytics
2. You can now discover the Share Analytics:
- Total Visitors: Number of people who have visited the Share page
- Visits: Number of times the Share page has been visited
- File Views: Number of times a Shared file has been viewed
- Downloads: Number of times a Shared file has been downloaded
- Most visited: Quickly discover who has visited your Share the most
- Most viewed files: find out what files are the most popular in your Share
- Visitor engagement: Search for results in a specified time-frame by narrowing down the time-frame or searching by visitor
3. Check out the details: Dive deeper into the analytics by opening each individual section to uncover detailed insights.
- Filter and sort analytics by date range, visitor, or file to uncover detailed engagement patterns and top-performing content. This in-depth view helps you understand audience behavior and refine your outreach strategies effectively.
Act on Recommendations
The Recommendations feature with Shares (Analytics) offers practical insights to help you take meaningful actions on your shared content. By analyzing visitor behavior and engagement patterns, these suggestions allow you to improve your outreach, optimize content, and strengthen follow-ups.
1. Open the Showell App and click 'Shares' from the side menu
2. Open a Share, and navigate to the 'Recommendations'-tab
3. With recommendations, you can find tips and tricks to:
- Enhance engagement: Adjust preferences such as expiration dates or enable/disable file downloads to maximize interactions
- Prioritize opportunities: Identify highly engaged visitors or popular files to focus your efforts effectively
- Refine content: Update skipped or underperforming pages to better resonate with your audience
💡 FAQ
How do I know who has seen my Shared materials?
Ask for the recipients email when creating your Share. This will make sure you know who has been watching your content. If you decide to toggle this option off, you can still know if your content has been watched, but not by who (anonymous).
If you'd like to request, that all Shares automatically ask for email or not, Feel free to contact Showell Support.
How long does it take for Analytics data to be updated?
The availability of Share analytics data may take 15 to 30 minutes. For Share analytics data in SalesForce, it may take 30 to 60 minutes.
Who can access the analytics of a Share I made?
beside yourself, also your administrators and/or Share collaborators are able to view and analyze the Share analytics
What does an 'Unknown' time mean next to files in analytics?
This means that the duration of time spent viewing is unknown. The timer starts when the user opens the file in Digital Sales Room (DSR) and then closes it within DSR. If the user navigates away, or closes the browser, the timer will indicate the closest possible recorded view time, or then "Unknown" if the timer was interrupted to quickly.