How do I add a user to my account if they already exist in Showell?

If the user already exist in the Showell database, you will get an error message when you create a new user to your account. The solution is to invite the user(s) to your account.


💡Some users have access to multiple Showell Accounts.

When a user is already able to access another account, their credentials are saved within Showell. Therefor it is not possible to create/add the user to your account.

➡️The solution is to invite the user(s) to your account.

🔔Note: If the user you'd like to invite has access with a custom domain (SSO), Please make contact with your company IT or contact Showell Support.

Showell