Get notified by email when a recipient has opened, viewed or downloaded your shared material
Email notifications for your Shares
We've all been there: It can be frustrating to send files via email and not know if the recipient has actually opened them.
When you share your files, one of the most valuable pieces of information is knowing if the receiver has opened the documents. This gives you insight into their level of interest. With Showell, by default, you will receive an instant email notification when a Share Link, and so also your Digital Sales Room, has been viewed.
If you prefer not to receive these notifications, this article will guide you on how to turn them on or off. Even with notifications turned off, you can still check all the analytics of your share, including who viewed it, when they viewed it, how long they spent on it, and what specific content they viewed. You can access this information in the "My Shares" section within the Showell App.
Here's an extra tip: When creating a share, we recommend asking for the recipient's email, also known as "Share Tracking". This will automatically tell you who has opened the document. If you choose not to ask for an email, you will still receive a notification.
How to turn notifications ON/OFF
In order to disable the notifications, you need access to Showell Admin. If this is not the case, please contact one of your account administrators to do so for you.
1. Open Showell Admin
2. Click your name in the top right corner > My Settings
3. On the right side of the page you will find the Notifications tab
4. Toggle 'Receive notifications about shares you've created' ON or OFF
Can I turn off email notifications per individual share?
If you choose to turn off the notifications, you will not receive any email updates for any of your shares.
Who sends the notifications?
The email is send from firstname.lastname@example.org. Please keep in mind that in rare instances, it is possible for the notification email to end up in your spam or trash folder.