Don't worry if you accidentally deleted your contents. You can still find it from the Trash Folder
Showell App for Web:
Trash Folder
The Trash folder is your back up folder in case you accidentally remove your content or if you want to revive an expired file.
- To Access your Workspace Trash Folder: In the side menu of the Showell App for Web, click Admin > Trash
- To Access your My Files 'personal' Trash Folder: In the side menu of the Showell App for Web, click My Settings > Trash
1. Select the contents you wish to Remove permanently or Restore
2. Click Remove permanently for a complete removal of the contents. This cannot be undone
3. Click Restore to place the files back to their original (or other) location
4. You can also 'Restore' or 'Remove permanently' individual files/folders by clicking the 3 dots. Clicking the 'Show'-button will reveal its original location.
Showell Admin:
Trash Folder
The Trash folder is your back up folder in case you accidentally remove your content or if you want to revive an expired file.
To Access your Trash Folder: In Showell Admin, click Files in the top menu bar > Trash
1. Select the contents you wish to Remove permanently or Restore
2. Click Remove permanently for a complete removal of the contents. This cannot be undone
3. Click Restore to place the files back to their original (or other) location
💡 FAQ
How long does my deleted contents remains in the Trash Folder?
All your content will remain in the trash folder for 60 days after which it will be permanently deleted.
What happens if a file is deleted, that is still in an active Share?
If the file is still located in the Trash Folder, the file will remain accessible in existing shares.
If a new document is uploaded to the same folder with the same name as where the deleted document originally was placed, the deleted document will be removed from any existing shares.
Is it possible to delete all the contents of the Trash Folder at once?
As a precautionary measure, it is not possible to delete all contents from the Trash Folder at once. This is because the administrators may not always be aware of which files have been shared, and these files may still be relevant to ongoing cases. The Trash Folder serves as a way to prevent the use of the document in new cases while still allowing it to be accessible to those who had previously been shared with before the deletion.
How does the restoring of content work? Will it be returned to its original location?
With 1 file selected, it will suggest to be placed back into the folder of origin.
With multiple files selected from the same origin, it will suggest to be placed back into the folder of origin.
With multiple files selected from different origins, You will have to choose the folder you'd like to place them back in. as they will not be placed back into the folder of origin by default.
