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Manage Roles

Assign a User with the Admin role if you'd like to divide different tasks to different members of your team.

Who is this for?

👤 Administrators

👁️‍🗨️ Available for all plans


In this article

How to change the role of a User

FAQ

Troubleshooting


➡️ A Guide to Roles and Privileges


How to change the role of a User

Before assigning full Admin rights to a user, we recommend checking our Frequently Asked Questions section below to explore alternative solutions that may better suit your specific needs.

User Roles

  1. In the Showell App for Web side menu, click Admin > Users
  2. Find and click the user you'd like to adjust the role
  3. Under the user's Basic info, you can change the Role to Admin or Member (regular User)
  4. Make sure to click Save

 

💡 FAQ

What distinctions exist among the user roles in Showell? Can a user be granted content editing privileges without being assigned the full Admin role?

Users can be assigned specific Roles and Privileges, determining their ability to view content or manage different sections within the platform. For more detailed guidance on when to designate users as Admin, include them in an Editing Group, or restrict their access to certain Workspace content areas, refer to our comprehensive guide: 

🔔 Troubleshooting

Admin access not visible after giving a user admin rights?

If a user has been made an admin but cannot see the admin features:

  • Confirm they are using the Showell App for Web in a browser. Admin features are not available in the native apps.
  • Ask the user to log out and log back in.
  • If the Admin options still do not appear, clear the browser cache or test in a private/incognito window. In some cases, cached browser data may delay the visible role update. This usually resolves automatically, but clearing the cache should refresh it immediately.