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Change your Password

You can change your user account password directly in the Showell App

Who is this for?

👤 Everyone

👁️‍🗨️ Available for all plans


In this article

How to change your Password

Troubleshooting

 

How to change your Password

Change Password

  1. In the Showell App, open the Side Menu > My settings
  2. Click 'Security & Privacy'
  3. In the 'Change password'-section, type your current password, new password and confirm new password.
    1. You also have the option to 'Suggest a password'
    2. Ensure your password is at least 12 characters long.
    3. Do not use a known compromised password. Showell checks your new password against passwords exposed in known data breaches and warns you if there is a risk, so you can choose a safer one.
  4. Click 'Change password'

💡 Tip: A strong password is one layer. Add multi-factor authentication for a second one.

 

🔔 Troubleshooting

Did you forget your password?

1. Open the Showell App > enter your email address

2. Click "Forgot Password?" OR open the following link: Forgot password

3. You will be prompted to request a new password.

4. After you have filled in your email address, you will be provided with a reset link and further instructions in your mailbox. Do not forget to check your spam and/or trash folder. If you still do not receive the email after a few minutes, make sure the address you entered matches the one registered to your Showell account, or contact your Showell Administrator for help.

  • For security reasons, the reset link sent to your email will expire after 1 hour. If your link has expired, you can make a new request by repeating above steps.

5. Upon clicking the reset link in your email, you will be able to choose a new password

If you are using your company’s Single Sign-On (SSO) login (for example, logging in with your work account), please contact your Showell Administrator or your company’s IT team for assistance.

For more information and troubleshooting options: Troubleshoot Login Issues

Can I reset my password if I use SSO?

No, if you log in using your company’s Single Sign-On (SSO), you do not have a separate Showell password to reset. Password management is handled by your company’s system, so you will need to contact your IT team or Showell Administrator for assistance.

Can I sign out from all devices at the same time?

Yes! To sign out from all devices at once, open the Showell App > My settings in the side menu > Security & Privacy > Sign out from all devices: "Sign out".