If you are experiencing problems, please make sure you have first checked the follow steps > In order:
1. Do you have the latest version of Showell App?
- Check what version you have Where can I find information on latest app versions?
- Check our update page Updates
2. When logging in
- Make sure that your user-name is correct:
- Ask your Administrator if you don't remember
- Contact us at support.showell.com
- If you forgot your password select the "Forgot password?" text, or use this link Forgot password
- If you are using your companies username and password to access Showell - SSO (single sign on), use a domain code
3. Are you on the right account?
4. Do you have correct permissions?
- Administrators can check if you have restricted read or write privileges
- To the main page
- To views
- To folders
5. Are you in the right group?
6. Update your Showell App material
- Press "update" button in the top menu
- Long press update button (this will perform a complete refresh)
7. Update your device Version
8. Sign out and Sign in again
9. Quit Showell and open again
10. Restart your device